Need a hand with Scribe0? Start with the common questions below, or email us. We read everything.
Contact
- Email: support@scribe0.com
- Privacy questions: privacy@scribe0.com
When reporting a problem, it helps to include your device model, OS version, the app version (shown in Settings), and what you were doing when the issue occurred. Never include patient information in a support email.
Common questions
The speech model is taking a while to load on first launch
On first run the app downloads and compiles the on-device speech model. This is a one-time step and usually takes under a minute on a good connection. If it stalls, check your connection and relaunch the app. It resumes safely.
Does my audio ever leave my device?
No. Transcription runs entirely on-device. Transcript text is sent over the network only when you explicitly run a cloud AI prompt, and the app asks before the first time. See the privacy policy for the full detail.
I’ve used my free cloud enhancements for today
The included cloud allowance resets daily at midnight UTC. On-device enhancement prompts remain unlimited at all times.
A transcript came out wrong
On-device recognition works best within about arm’s length of the microphone and in reasonable quiet. You can edit any transcript before enhancing or sharing it, and the original dictation history stays on your phone.
Anything else
Email support@scribe0.com, including feature requests and prompt ideas for the community gallery.